Shipping policy
At PetLeora, we’re committed to making your shopping experience simple and convenient. Here’s everything you need to know about our shipping process.
Order Processing
- Orders are typically processed within 1–3 business days.
- Once your order ships, you’ll receive a shipping confirmation email with tracking information.
- Orders are not typically processed or shipped on weekends or major holidays.
Shipping Time
For orders shipped within the United States, estimated delivery time is:
Processing Time: 1–3 business days
Estimated Shipping Time: 7–12 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays, or other unforeseen circumstances.
Shipping Costs
Free Standard Shipping on qualifying U.S. orders.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email. Please allow 24–72 hours for tracking information to update after the package enters the carrier's system.
Delayed or Lost Packages
If your package appears to be delayed, please allow a few additional business days as carrier tracking information can sometimes take time to update.
If your package is marked as delivered but you cannot locate it, please first check around your delivery area and contact your local carrier. If you still need assistance, contact us and we’ll be happy to help.
Incorrect Shipping Address
Please make sure your shipping information is correct before placing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible. We’ll do our best to update it before the order ships, but we cannot guarantee changes once an order has been processed.
Contact Us
Have questions about your order or shipping?
Email: alexmorgan31@gmail.com
Phone: +13322483264
Store: PetLeora
We’re always happy to help make your PetLeora experience better.